When using the iPad case, always pick up your iPad directly and not by the cover, as the magnets aren't designed to lift the weight of the iPad.

If you're having trouble charging your Apple Pencil with the case on, it's likely because you're using a Pencil cover. Please remove the Pencil cover and try charging the Pencil again. 

If the issue persists, please contact us for a free replacement.

If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.

How to find your device model:

iPad: go to Settings > General > About > Model Name/Model Number

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.